OPERATIONS / SUPPLY CHAIN

Preparing for Data-Driven Labor Management
No matter how many robots, kiosks and shiny technology are readily available to improve the in-store experience, retail stores still need human power to operate and provide personalized customer service through store associates. After all, the human touch still gives brick-and-mortar retailers a key advantage over e-commerce merchants.
Discount giant’s inventory replenishment efforts are ‘top shelf’
Walmart is ensuring all in-store merchandise is ready for shoppers when they want to make a purchase.

Starbucks' Schultz in emotional address on Charlottesville

Howard Schultz, the politically progressive — and famously outspoken — founder of Starbucks Coffee Corp., weighed in on the rally and violence in Charlottesville, Virginia, and its aftermath in an emotional speech to company employees. Speaking at a standing-room only employee forum, Schultz did not specifically blame or criticize the President, saying he would let his (the President’s) actions speak for themselves. But the legendary retailer left little doubt of how he felt.
Amazon shortens delivery time again — this time to minutes

Online giant Amazon continues to shorten delivery time with a new service that puts goods in shoppers’ hands within minutes of placing their order.
Report looks at what drives holiday sales

Shoppers will do anything to qualify for free shipping — even spend more money if need be. That's according to a new report by Radial and CFI Group, which surveyed online shoppers to find out what they expect from retailers during the holiday shopping season. Sixty-five percent of the respondents said they are willing to purchase additional items to qualify for free shipping. In other key findings:
Aldi turns up the heat in already competitive supermarket industry

German discount grocer Aldi is jumping into home grocery delivery. The retailer announced a pilot program with Instacart, the on-demand grocery delivery service. Starting later this month, the service will be available in Atlanta, Dallas, and Los Angeles, with potential for future expansion.
Target revs up efforts to transform supply chain with acquisition

Target Corp. has acquired a transportation technology company and, in the process, gotten itself a VP of technology. Target Corp. announced it has agreed to acquire Grand Junction to improve and expand Target’s delivery capabilities and accelerate its investments and ongoing efforts to transform its supply chain. Upon the close of the deal, Rob Howard, Grand Junction’s founder and CEO, will become a VP of technology at Target.
Q&A: Why Target is acquiring Grand Junction

Target is looking to expand its delivery capabilities by acquiring Grand Junction, a transportation technology company. Arthur Valdez, Target’s executive VP, chief supply chain and logistics officer, and Rob Howard, CEO of Grand Junction, discussed the acquisition in the following Q&A, posted on the retailer's website. Why did Target decide to acquire Grand Junction?
New Oregon law impacts employee scheduling in stores

Oregon has become the first state in the nation to pass legislation that puts an end to on-call scheduling by guaranteeing hourly employees advance notice of their work schedules.
Five ways Walmart uses big data

Walmart is bullish on big data — especially when it comes to finding ways to better serve its shoppers. Big data volume continues to grow, but Walmart is using it to the company’s — and its customers’ — advantage. By analyzing the robust information flowing throughout its operations, the discounter has gained a real-time view of workflow across its pharmacy, distribution centers, stores and e-commerce, according to a company blog.