Office Depot offers free omnichannel services for last-minute shoppers
Office Depot is gearing up for a surge of panicked customers finishing their holiday shopping in the final days before Christmas.
The specialty office supply retailer is offering free same-day delivery on qualifying online orders placed via its e-commerce site and mobile app on Thursday, Dec. 23 and Friday, Dec. 24, 2021, with no minimum purchase required. Customers must place eligible purchases before 5 p.m. local time on Thursday, Dec. 23 and before 2 p.m. local time on Friday, Dec. 24 to qualify.
Shoppers can add same-day delivery-eligible items to their shopping cart, confirm that same-day delivery service is available for their desired delivery ZIP code, select an available delivery window, and then place their order.
In addition, Office Depot is offering its new in-store and curbside pickup service called “20 Minute Pickup Promise.” Introduced in time for the holiday season, customers can use the new service by placing a qualifying order online via the Office Depot e-commerce site or mobile app and selecting “In-Store or Curbside Pickup” at checkout at least one hour before the store’s closing time.
For in-store and curbside pickup orders not ready in 20 minutes, customers will receive an email, within 48 hours of placing their order, with a coupon for $20 off their next qualifying purchase. Orders must be placed by Friday, Dec. 24 at 4 p.m. local time to be eligible for 20-minute in-store or curbside pickup before Saturday, Dec. 25.
Since April 2020, Office Depot and OfficeMax stores have also been offering same-day delivery via the third-party Shipt and Deliv platforms in as little as one hour on qualifying orders.
Office Depot is also offering a digital hub for just-in-time holiday deals, which is updated on a daily basis, as well as a dedicated page on its e-commerce site to help find the gifts they need for everyone on their list. Gift ideas are curated by price ranges, and by recipient categories such as gamers, techies, and teens. The gift page also offers ideas for presents aimed at remote workers.
Office Depot and OfficeMax stores will close at 5 p.m. local time on Friday, Dec. 24 and will be closed on Christmas day, Saturday, Dec. 25.
“We know our customers value convenience and friendly, helpful service, especially during the holiday season, which is a stressful time of the year for many,” said Kevin Moffitt, executive VP and chief retail officer for Office Depot. “Whether purchasing items to prepare your small business for the holiday rush, upgrading a home office, or thanking a favorite teacher with a holiday gift, our store pickup program is an industry-leading promise to customers to get them what they need in 20 minutes or less.”
Office Depot LLC is a wholly-owned subsidiary of The ODP Corp., a provider of business services and supplies, products and digital workplace technology solutions to small, medium and enterprise businesses, through an integrated business-to-business distribution platform and approximately 1,100 stores.