News

By Jundong Song, [email protected]

Wal-Mart, the largest grocer in the world, does not run any traditional loyalty programs to enroll and reward customers for their loyalty. Will this prove to be a costly mistake?

Giving competitors an edge

An “extremely unusual circumstance,” is how police described the situation that unfolded this week in a Walmart parking lot where a Chicago couple was arrested after several of their children were discovered bound and blindfolded.

TORONTO — A study of big-box retail consumers, released Thursday, found that only two in five consumers believe that retailers value their input, and just 29% believe it is acted upon.

According to the Consumer Insights Panel survey conducted by customer experience management solution provider Empathica Inc., 85% of the 6,500 consumers surveyed have provided some form of feedback to big-box retailers, yet only 46% believe that brands actually use this feedback to make constructive changes to the customer experience.

Neil Ringel was named EVP at Staples Advantage, the office products company announced Thursday.

Ringel previously served as SVP of the Staples Advantage, the business-to-business division of the company focused on serving organizations with more than 20 employees. He joined Staples in 1995 and helped launched the Advantage group. He will replaced Jay Baitler who is retiring after 17 years of leading Staples Advantage. Ringel will report to Joe Dody who serves as president of Staples North American Delivery division.

Fort Worth, Texas -- Pier 1 Imports reported Thursday that net income for the quarter ended May 26 rose to $17.8 million, from $14.1 million in the year-ago period.

Sales increased 7.9% to $361.1 million from $334.6 million last year, and same-store sales rose 7.2% during the first quarter on top of last year’s 10.2% gain.

The University of Arkansas Radio Frequency Identification Research Center will soon have a larger and permanent home following the unveiling this week of design plans for the new facility.

Walmart in May continued its heightened level of advertising activity, hitting the market with an increased number of circulars that contained more pages. For a look at how Walmart’s promotional activity stacked up to other leading retailers, click here to see the last monthly data from Market Track.



 

CINCINNATI — Fuel sales at Kroger helped drive the company's total sales up 5.8% to $29.1 billion in the first quarter of fiscal 2012 from $27.5 billion for the same period last year. Total sales, excluding fuel, increased 4.3% over the same period last year.

Identical supermarket sales, without fuel, increased 4.2% in the first quarter over the same period last year, marking the 34 consecutive quarters of positive identical supermarket sales for Kroger.