News

Toronto -- Sears Canada Inc. said Tuesday it has agreed sell its Cantrex Group operations to Nationwide Marketing Group.

Sears Canada will maintain ownership of appliance brand Corbeil Electrique.

Cantrex was purchased by Sears Canada in 2005 in order to further develop its merchandising, buying, and logistics services in the furniture and appliance sectors. Corbeil became part of the Sears portfolio through this purchase and recently Sears has announced its plans to expand Corbeil's operations to the Greater Toronto Area this year.

New York -- RadioShack Corp. on Tuesday reported a loss for the first quarter of $8 million, hurt by weakness in its Sprint postpaid wireless business and weak demand for prepaid wireless handsets, laptops and home entertainment accessories.

The electronics retailer said its net loss for the quarter ended March 31, 2012, was $8 million compared with net income of $35.1 million a year earlier.

Sales fell 0.9% to $1.01 billion, while analysts had expected $1.06 billion.

New York -- Coach Inc. posted a higher-than-expected quarterly profit on Tuesday, benefiting from strong sales and improved margins. The company also announced that its board of directors has voted to increase its cash dividend by 33%.

Net income for the third quarter ended on March 31 was a better-than-expected $225 million compared with $186 million a share, a year earlier.

Revenue rose 16.6% to $1.11 billion, just above analysts’ expectations. Same-store sales in the United States rose 6.7%.

It’s an intriguing scenario: This summer, a weekend soccer player will enter Adidas’ store in downtown Manhattan to buy a pair of top-of-the-line F50s. He will turn down offers of help and saunter to the right of checkout where four 46-in. touch-screens are stacked. He will tap the play button on a video showing two pros putting the $270 shoe through its paces on the pitch and then removing the digital MiCoach tracking device in the sole and plugging it into a computer to review their performances.

LONGUEUIL, Quebec — The Jean Coutu Group has sold 56 million of its approximately 234.4 million shares in Rite Aid, the company said Friday.

The Canadian retailing group said the $83.6 million, $1.51-per-share sale, which amounts to a nearly 24% reduction in the number of Rite Aid shares the company owns, would reduce its stake in Camp Hill, Pa.-based Rite Aid to 19.85%. The Jean Coutu group still owns about 178.4 million shares in the 4,667-store chain.

NEW YORK — Wal-Mart Stores confirmed that it is investigating its operations in Mexico for possible violations of the U.S. law that prohibits bribery overseas. The acknowledgement came in response to a lengthy article by The New York Times on Saturday that alleged the giant discounter first learned of allegations of "widespread bribery" by its workers in the country in 2005 and that top executives subsequently covered them up. 

ORRVILLE, Ohio — J. M. Smucker has promoted one of its corporate officers.

The company said David Lemmon now would serve as VP and managing director of the company's Canada operations. Lemmon, who has been with the J. M. Smucker for 17 years, "has been instrumental in successfully implementing the company's growth strategy in Canada and helping the company achieve a leading market share position in several Canadian food and beverage categories," J. M. Smucker said.

Lemmon's promotion is effective May 1.

Las Vegas -- In a study of 75 online specialty retailers, only 17% of the companies offered dedicated mobile websites.

New York -- Kate Spade New York has chosen ConcretePlatform to enhance its international and domestic trading capabilities. Offered as a subscription-based cloud service, ConcretePlatform contains a number of flexible applications – accessed via a browser - that allow brands to trade with their partners across the wholesale, franchise and wholly owned markets, as well as the vast supply network that supports today’s retail community, the company said.

By Joel Alden, Hana Ben-Shabat, Bobby Wehmeyer and Basil Wuson, A.T. Kearney

To continuously delight customers, most retailers constantly alter product assortments, adjust prices or service offerings and refocus customer experiences. But how often are these actions based on meaningful consumer insights? When the phrase “consumer insight” is misused to refer to simple market research or interesting tidbits of information, then resulting business actions are often hit-or-miss.