News

Boston — Three in four (75%) retailers can or intend to identify customers when they walk in the store, including 3% who already do so and 72% who are planning to do so within five years. According to the new 2014 CRM/Unified Commerce Benchmark Survey of top North American retailers from Boston Retail Partners, 95% of respondents indicated customer experience/ customer engagement is one of their top three current initiatives.

Activist investor Carl Icahn on Friday reported a 9.4% stake in Family Dollar, making him the company’s largest shareholder and prompting concerns of a hostile takeover.
 
Family Dollar has responded by adopting a one-year shareholder rights plan with a 10% trigger that would prevent any investor from gaining a controlling interest of the company without board approval.
 

Los Angeles — PriceGrabber has partnered with Channel IQ, to power "Buy Online", Channel IQ's latest product that will be available to consumers early this summer. Powered by PriceGrabber's shopping content, Channel IQ's "Buy Online" solution allows manufacturers to offer consumers a way to find and purchase their desired product from authorized retailers and ecommerce sites.

Ulta Beauty has announced that Vanessa Wittman, SVP and CFO of Google subsidiary Motorola Mobility, has been appointed to its board and as a member of its audit committee.

Shopzilla, a leading platform that connects 50 million retail shoppers monthly with online marketers, has consolidated three marketing-centric business units — Audience Discovery and Activation Services — under the Connexity brand name.

“Connexity will uniquely combine consumer insights and media buying within the same programmatic platform, helping marketers to learn more about their customers, discover valuable audiences, and activate new consumers at scale,” the company said in a statement.

While the mantra of “keep it simple, stupid” has long been a staple in the world of business, the message of the recent SAP Sapphire 2014 conference in Orlando could be summed up as “keep it simple, smart.” Speakers throughout the three-day event stressed how leading-edge technology allows enterprises to operate with a previously unavailable simplicity and flexibility, providing new and exciting capabilities.  Here are a few examples.

Jos. A. Bank continued the positive trend of increases in adjusted earnings that it saw in the second half of 2013. Comparable brand sales increased by double digits in the first two months of the first quarter, and despite slowing down after Easter, still resulted in an 8.4% increase.

Franklin, Tenn. — Overall, mobile technology has created a roughly $8 billion industry in retail/hospitality worldwide, with POS a major factor. According to a new study from IHL Research, “Mobile POS: Reaching Escape Velocity – All Systems Go,” tablet POS systems are growing at a more than 300% rate in specialty retailers compared to 2013 levels.