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  • Webster Capital to purchase Dover Saddlery and take company private

    Littleton, Mass. - Dover Saddlery Inc. entered into a definitive merger agreement with a company formed by Webster Capital. Webster will acquire all of the outstanding shares of Dover common stock for $8.50 per share in cash and take Dover private.

  • Pep Boys loss widens in Q4

    New York -- Lower gas prices and an increase in the average age of U.S. cars on the road didn’t help Pep Boys’ performance in the fourth quarter, posted a wider loss in the fourth quarter. The auto parts chain had a loss of $26.7 million, compared to a loss of $3.33 million a year earlier. The latest results included a net charge of $12.4 million for write-downs and severance expenses.

  • Nordstrom donating 1% of gift card sales to non-profits

    Seattle -- Nordstrom announced it is donating one percent of every gift card sale to local nonprofits in the U.S., Puerto Rico and Canada.

    "When a customer buys a gift card this Mother's Day and beyond, we hope they'll feel good knowing that the gift they're giving is a part of Nordstrom helping some great non-profit organizations do amazing things for their communities,” said Jamie Nordstrom, president of stores for Nordstrom.

  • Gift cards keep giving at Nordstrom

    Leading department store retailer Nordstrom has developed a unique approach to community giving by returning 1% of gift card sales to local nonprofit groups.

    Nordstrom will use funds from gift card sales to support two giving programs: Nordstrom-directed corporate contributions and a newly-launched Employee Charitable Match program. For more than 40 years, Nordstrom selects hundreds of organizations to receive cash grants.

  • Why retailers need to measure customer happiness

    When retailers' customers aren’t happy, how do they really know? Many key metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), are born from accumulated survey results and don’t capture true happiness. Surveys focus on whether a customer is satisfied, which is very different from happieness. These are two very different things. So, the question becomes: Are companies really primed to measure customer happiness, or are they settling for a rationalized alternative created by linguistic gymnastics in a survey?

  • Sears board member new addition at Staples

    Starboard Value, the investment firm driving change at Staples, pushed the retailer to merge with Office Depot and now has achieved another of its goals with the addition of a new board member.

  • Walton family to sell part of Wal-Mart stake

    Bentonville, Ark. – Walton Enterprises LLC, the corporation which holds Wal-Mart stock for the Walton family, plans to sell off some of its ownership stake in the discount giant. In a brief statement on the Wal-Mart investors webpage, Walton Enterprises said its stake in Wal-Mart has risen to about 50% as a result of stock buyback programs.

  • Lowe's outlines 2015 sustainability initiatives

    Lowe's outlined its progress in meeting its sustainability objectives in its 2014 Social Responsibility Report.

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