News

Tech Bytes: Three New Year’s Resolutions for Retail IT
The New Year is here, and it’s time to make annual resolutions. When it comes to their IT activities, retailers should resolve to make improvements in the following three areas.

Innovation
The days of IT being responsible for “keeping the lights on” are long over. Enterprise systems are still required to perform basic but crucial tasks such as finance and HR, but any retailer looking to compete in 2016 needs to look far past the boundaries of simple task automation.
IBM: Holiday shoppers go high-tech
Retailers just went through an increasingly digital and mobile holiday season.

According to analysis performed by the IBM Watson business intelligence platform, the average order value for the mobile and desktop shopper combined was $127.49, up 2.5% from 2014 ($124.33).

Consumers also shopped via their mobile devices in growing numbers. Mobile traffic exceeded desktop, traffic, accounting for 52% of all online traffic. This was a 17% increase in mobile traffic from 2014.

Tech Bytes: Looking Ahead: Top Three Customer Engagement Trends of 2016

Last week, I looked at the top three trends that disrupted how retailers engage their customers during 2015. This week, I predict the top three trends that will set the course for customer engagement in 2016.

As Seen on TV
Top 10 Most Read Real Estate Stories of 2015

What real estate stories interested you the most in 2015? Following is a round-up of OnSite's 10 most clicked-on stories this year.
Study: Have a happy, mobile New Year

Mobile purchasing looks set for major growth in 2016.

According to new projections from Bizrate Insights, a division of Connextiy, based on month-over-month order volume in November 2015, mobile website purchases will increase by as much as 68% from 2015 to 2016. The peak volume during the 2016 holiday season may reach as high as 42%, nearly half of all online orders.
Study: Watch buyers getting smart, retailers should too

Smartwatch-based commerce only represents a sliver of total e-commerce, but that may soon be due for a change.

According to new research from Mintel, smartwatch sales are set to boom in the near future. While only 6% of Americans currently own a smartwatch, 21% of consumers who purchased a watch in the past 12 months say they are very interested in the smartwatch trend. And 24% of consumers have bought a watch in the past 12 months.
Whole Foods Market to pay $500,000 to settle overcharging allegations

Whole Foods Market has settled a dispute with the city of New York.

The grocer has agreed to pay $500,000 and to conduct regular in-store audits in a resolution of allegations that its stores in New York City were overcharging customers for prepackaged foods. The settlement was announced by the New York City Department of Consumer Affairs (DCA).
Pitney Bowes: The top five e-commerce drivers for 2016 are …

In the coming year, seamless technologies that blend physical and digital channels will have a major impact on e-commerce.

According to Pitney Bowes, five key developments will primarily drive e-commerce in 2016. These are:

1. Internet of Things (IoT) technologies will drive better business outcomes
Pep Boys moves to terminate Bridgestone deal on higher buyout offer

The bidding war for Pep Boys continues with activist investor Carl Icahn increasing his bid for the auto parts chain.

Pep Boys – Manny, Mo & Jack on Tuesday said its board has delivered a notice to Bridgestone to terminate the agreement the chain made with the company last week. The action comes on the heels of a bid on Monday by Icahn Enterprises of $18.50 per share, up from its previous offer of $16.50, versus Bridgestone's offer of $17 per share. Icahn’s latest offer values the chain at about $1 billion.
Grocery goes high-tech in 2016

Ordering groceries online and digitizing the store rank among the top trends in grocery shopping for 2016, according to GroceryStories.com.

GroceryStories identified the following full list of top grocery trends for 2016: