News

It makes no sense for Amazon.com to open the type of physical bookstores it helped obliterate, not when the online giant already has the physical infrastructure in place to support a large scale rollout of another type of store in one of retail’s hottest sectors.

For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

Longtime Amazon executive Steve Kessel, whose team launched the first Kindle e-reader, is leading a retail store initiative at Amazon, ReCode.net reported. The report references two sources familiar with the plans, and states: “It’s not yet clear what those stores will sell or how they will be formatted, but the retail team’s mission is to reimagine what shopping in a physical store would be like if you merged the best of physical retail with the best of Amazon.

For all their talk about the customer, most retailers have yet to evolve to a business model that is truly customer-centric.

That’s the conclusion of a new industry study by strategic consulting firm The O Alliance that was created in partnership with Revmetri.

Macy’s is looking to leverage the popularity of the Lunar New Year through a variety of promotions in-store.

The retailer is planning to host artistic performances, fashion, in-store visuals and cuisine presentations at select stores nationwide, with the uniqueness of Asian culture on prominent display for visitors to admire while they shop.

As retail enters a technology-centric, omnichannel era, the good old fashioned coupon remains as important as ever.

According to a new study of 11,000 consumers from digital offers platform RetailMeNot Inc. and ad intelligence provider Placed Inc., more than three in five shoppers actively seek out coupons in preference to other types of promotions.

A digital consumer touch-point long thought to offer little in the way of “hard” ROI appears to be changing that trend.

According to a study of aggregated, anonymized U.S. traffic and revenue data from Kibo (the new company created from the merger of MarketLive, Shopatron and Fiverun), there was a 138% increase in total social revenue during 2015 compared to 2014.

According to Forbes, during the week of Feb. 1, eBay Inc. remediated a flaw in its network security program that allowed hackers to place malware within the “active content” eBay merchants use to deliver pop-up ads and other dynamic messaging to customers. However, this action may not be enough to address wider security issues at eBay. [Forbes]

L Brands raised its profit outlook for the year after reporting record sales in the fourth quarter.

For the fourth quarter ended Jan. 30, the company had net sales of $4.395 billion, an increase of 8% compared to $4.069 billion for the quarter ended Jan. 31, 2015. Same store sales increased 6%. Net sales for the year ended Jan. 30 were $12.154 billion, an increase of 6% compared to $11.454 billion for the year ended Jan. 31, 2015. Same store sales for the year ended Jan. 30 increased 5%.

Positive trends with its online business were not enough to help Kohl’s offset in-store weakness and intense competition, which pressured profits and caused a significant downward revision in guidance.

Kohl’s said its fourth quarter same-store sales increased 0.4% while the digital business grew 30%. Full year same store sales increase 0.7%.