News

Amazon and Saks came out on top in the 12th annual ForeSee Experience Index (FXI), which identified the top brands for retail customer experience this holiday season across three channels: online, store and mobile.   

A vast majority of Americans now buy online, but that doesn’t mean it is their favorite way to shop.    Approximately eight-in-ten Americans are now online shoppers: 79% have made an online purchase of any type, while 51% have bought something using a cellphone and 15% have made purchases by following a link from social media sites, according to the Pew Research Center.  

Staples has appointed Faisal Masud to the newly created role of chief technology officer.     Masud had previously served as executive VP of global e-ecommerce since joining the company in May, 2013. Prior to Staples, he served as VP and general manager for Groupon, responsible for managing Groupon Goods’ global strategy and execution. He also held various leadership roles at eBay and Amazon.  

A dramatic spiral staircase highlighted by three chandeliers and a cascade of lights and crystals suspended from a 30-ft. ceiling welcomes shoppers at Shreve & Co. new flagship in San Francisco.   The two-level, 15,000-sq.-ft. store features a modern, luxurious design, with in-store boutiques, private viewing suites for personalized consultations and an entertainment room. It also houses an array of services, from a dedicated watchmaker to an estate jewelry appraiser and consultant.   

The wealthiest segment of the U.S. population is cutting back a little this holiday season.      

Hull Property Group plans to move slowly in remaking the Kingsport Town Center, delaying the recruitment of new tenants until it can re-establish the 40-year-old mall as a popular destination for shoppers.  

For the past five years, retailers and millennials have been in a very one-sided relationship.    Big budgets were spent to capture and engage with this highly sought-after group of consumers through intelligent advertising, a carefully curated social media presence, and viral marketing campaigns. And in true millennial fashion, the response was indifferent.    But retailers, it’s no longer all about millennials.   

CBL announced it has closed on a sale of three Tier 3 malls to Hull Property Group for a price of $32.25 million. Changing hands are the Randolph Mall in Asheboro, North Carolina, and the Regency Mall in Racine, Wisconsin.    The identity of the third property was not disclosed.  

Land’s End has appointed a seasoned fashion and luggage veteran as its next chief executive.    The apparel retailer named Jerome Griffith to be its next CEO, effective March 6, 2017. Griffith most recently served as president and CEO of upscale luggage brand Tumi Holdings from 2009 until its sale in August 2016 to Samsonite International. He will also join the Lands’ End board of directors.  

Bed Bath & Beyond Inc. is being accused of shorting the wages of employees by not paying them for overtime.   The class action lawsuit, filed in New Jersey’s Middlesex County Superior Court, accuses the home goods retailer of violating the state’s Wage and Hour Law by not paying some of its employees time-and-a-half for hours worked over 40 hours.