Consumer views on customer service automation vary by generationBoomer and Gen Z shoppers have very different opinions about automated customer service experiences. Suit claims Amazon broke New York privacy laws with Amazon Go techAmazon is being sued for allegedly using biometric recognition technology without informing customers at its Amazon Go convenience stores located in New York. Q&A: Are self-storage facilities worthwhile anchor replacements? Though not big traffic-builders, these conversions are far better for surrounding tenants than vacant retail, says Inland’s Keith Lampi. The human touch – delivered via technology Leading-edge communication technology enables retailers to conduct highly personalized, one-on-one customer interactions – at scale. Trader Joe’s, Lego, Bath & Body Works among American’s ‘most loved’ brands A regional grocery powerhouse is the brand most positively talked about in offline conversations — ahead of more than 650 brands across all consumer categories. Academy Sports Q4 profit up; opening 13 to 15 stores Academy Sports + Outdoors maintained its profit momentum in the fourth quarter even as its sales fell amid the “uncertain” economic environment. Rite Aid chief retail officer Andre Persaud departs A key member of Rite Aid’s c-suite has departed. Ross Dress for Less to add its third store in the Dayton metro The new lease brings the value retailer’s Ohio store count to 23. Williams-Sonoma Q4 profit beats estimates; raises dividend Williams-Sonoma reported a record year of revenue even as its fourth-quarter sales were lower than expected. CEO of GNC is out Josh Burris has left the building. Study: U.S. data breaches rise 83% from 2020-2022 Digital fraud is on the rise at steep rates. Despite banking woes, JLL’s retail chief predicts strong sales this spring Consumers will continue to spend and retailers will keep expanding, says Naveen Jaggi. First Previous 988 989 990 991 992 Next Last
