News

Amazon lead the pack in the retail field on Fortune’s “Most Admired Companies” list. The e-commerce juggernaut was third ranked overall (behind Apple and Google) for, among other reasons, its efficient customer service and leadership under CEO Jeff Bezos.

Nordstrom captured the number 16 spot for generating buzz for its first full-line retail store in Manhattan, well before its planned open date in 2018 and for its successful clearance brand, Nordstrom Rack.

Framingham, Mass. -- The TJX Cos. reported Wednesday a profit of $604.8 million for the quarter ended Feb. 2, compared with $475.3 million in the year-ago period. Despite the strong showing, TJX forecast a slowed growth pace for the new fiscal year and issued a profit forecast below analysts’ expectations. And joining many other retailers, the company announced that beginning with the fiscal 2014 second quarter, it will no longer report monthly sales.

BOSTON — Merchant Warehouse, a leading innovator of payment technologies and merchant account services, has named Greg Cohen chief revenue and strategy officer. With extensive experience in implementing business strategies, as well as channel and value chain expansion across the payments industry, Cohen will be responsible for expanding partnership, payment and commerce opportunities within the Genius™ Customer Engagement Platform and accountability to ensuring the strength and growth of the company’s existing business.

Toronto -- Sears Canada Inc. reported Wednesday that profit for the fourth quarter dipped 3% to $38.8 million on weakened hardware and electronics sales.

Revenue fell 5% to$1.25 billion in the period, and same-store sales dropped 3.8%.

Parent Sears Holdings Corp., which cut its stake in Sears Canada from 90% to 51% last year, said in January that Sears Canada's fourth quarter adjusted earnings would fall by about half.

FRAMINGHAM, Mass. — The TJX companies reported that sales for the 14-week fourth quarter ended Feb. 2 were $7.7 billion, a 15% increase over the prior year. Consolidated comparable-store sales for the quarter on a 13-week basis increased 4% over the prior year’s 7% increase.

Net income for the 14-week fourth quarter was $605 million and diluted earnings per share were 82 cents, a 32% increase over last year’s 62 cents.

Katherine Lugar will join the American Hotel & Lodging Association as president and CEO.

Lugar spent the past six years as EVP of the Retail Industry Leaders Association (RILA) where president Sandy Kennedy credited Lugar as a driving force behind the trade group’s growth and key legislative victories on behalf of the industry.

By Oren Betzaleli, EVP, head of product and marketing, Retalix

As smartphones and tablets continue to infiltrate the market, they are increasingly changing the way people interact with each other, receive information, and expect to be served by retailers and service providers. As a result, more and more retailers are starting to offer self-service mobile applications as a popular means to manage customer interaction and relationships.

Retailer-Owned vs. Consumer-Owned Self-Service

Fouth quarter same store sales fell by a jaw-dropping 31.7% at J.C. Penney, but CEO Ron Johnson insisted the company continues to make great strides with its one year old transformation strategy.

The company report an adjusted net loss for the quarter of $427 million, or $1.95 a share and a full year adjusted net loss of $766 million or $3.49 a share.