News

By Leslie Hand, research director, IDC Retail Insights

Ron Johnson's highly publicized short tenure at J.C. Penney, or JCP, as it was rebranded, will certainly make it into the textbooks and graduate theses on what to do and what not to do when undertaking a significant retail business transformation. The primary failure was not putting customer needs first in what promised to be an excellent long term strategy. Oops — forget the customer in an omni-channel customer strategy?

What a colossal mistake!

PLANO, Texas — J. C. Penney has promoted Brynn Evanson to EVP of human resources. Evanson will lead all HR functions across stores, supply chain and the home office, including team member relations, recruiting, learning and development, compensation and benefits and talent operations. She will also join the company's executive board, reporting to CEO Myron E. Ullman.

New York -- Coach on Tuesday reported that its net income for three-month period ending on March 30 rose 6.2% to $238.9 million amid strong sales in North America, beating analysts’ expectations. The company also disclosed that its longtime president and executive creative director, Reed Krakoff, will step down when his contract expires next year in order to focus on his own namesake brand, which is owned by Coach. Coach said it is already looking for a successor.

NEW YORK — Retailer Saks Incorporated will be closing its Saks Fifth Avenue store located in the WestShore Plaza in Tampa, Fla., May 4.

“This planned closing is in line with our strategy of using our resources in our most productive Saks Fifth Avenue stores. We regularly assess the productivity, profitability and potential of each of our stores and may determine that a closing is appropriate from time to time,” said Steve Sadove, chairman and CEO of Saks.

New York -- J.C. Penney has been working with consulting firm AlixPartners, which specializes in turnarounds, for about a month, the Wall Street Journal reported.

Executives at AlixPartners are focused on cash flow management and finding ways for Penney to save money, according to the report.

HOFFMAN ESTATES, Ill. — An armed robber allegedly stole sensitive electronic information on pharmacy customers from a Kmart store in Little Rock, Ark., last month, the mass merchandise retailer said.

SIDNEY, Neb. — Cabela's co-founder and chairman Richard N. Cabela will be named chairman emeritus June 5, during the company’s 2013 annual meeting of shareholders. His brother, James W. Cabela, who is vice chairman and co-founder, will be named chairman at that time.

Starbucks Coffee Company's  two-level store at the corner of Chicago's Oak and Rush Streets has a distinct Chicago feel, and reinforces the company's recycled, reclaimed and reused materials philosophy and coffee origins theme. The walls are lined with reclaimed local brick; salvaged wood from disused boxcars clads walls, ceilings and fixtures. A floor-to-ceiling diagram of the world’s coffee-growing regions, done by a local artist, is featured downstairs.