News

San Diego – Nine-in-10 (91%) women conduct online research prior to making a purchase, and 92% are willing to pay more for competing products that receive positive online reviews. A new consumer survey from Interactions, “Retail Perceptions - The Power of Persuasion,” also found that 30% of women use a mobile device to conduct research and 37% of mobile users say they conduct research during their shopping trip.

By Dave Richards, Accenture

We shop almost every day – picking something up at the drug store or buying lunch, clothes shopping or getting groceries, looking for a gift or checking out a promotion – and we are doing this on the way to work, at work, at night while watching TV, online, at a store and increasingly across mobile devices. There is one thing that unites consumers in all of these instances: we expect the experience to be unified, personalized, constant, connected and, above all, seamless.
 

A study of 10,000 U.S. consumers’ attitudes about retail customer service saw Sam’s Club best Amazon.com and dozens of other retailers among a field of 268 companies.

Wilson Sporting Goods is celebrating a century of sport with the launch of its “100 Venues in 100 Days” contest.

Participants will have the chance to win daily prizes as well as a grand prize trip to the 2014 U.S. Open Tennis Tournament in New York City.

“Wilson celebrates athletes at every level, from the backyard to the professional player,” said Tom Gruger, VP of marketing. “To kick off our 100th year, we will celebrate our partnership with these athletes as we look forward to the next century of champions.”

Cincinnati -- Intelligrated is releasing new RTS Trak3 cL pick-to-light hardware from its subsidiary company, Knighted. The new pick-to-light system enables maximum picking and putting accuracy and efficiency in high-velocity, high-SKU omni-channel and e-commerce fulfillment environments.

GE has appointed Charles Nugent as VP, manufacturing, for GE Oil & Gas, reporting to Lorenzo Simonelli, SVP and CEO of GE Oil & Gas.

GE has 192 officers globally who lead large revenue-generating businesses or are in critical technology or functional roles, charged with helping to drive growth.

Nugent has been with the company for 30 years, holding a number of leadership roles in plant management and operations with GE Aviation. Most recently, he served as senior executive of product management at GE Aviation.

New York -- More than half (55%) of consumers want mobile wallets, according to a new survey from payment technology provider VeriFone. This percentage rises to 70% among Millennial consumers.

In addition, VeriFone data shows that 65% of U.S, consumers will continue to use credit and debit as primary payment methods in 2014. Consumers are most likely to use smartphones to small purchases (45%) via smartphone, as opposed to medium (44%) and large (29%) purchases.

Other findings include:

As part of its international growth strategy, Gap plans to open five franchise-operated Old Navy stores in the Philippines in 2014.

The first two Old Navy stores will open in Manila this month, and there are plans to open three more stores in the second half of the year for a total of five Old Navy stores this year.