News

The Finish Line has promoted its president to CEO and plans to close a quarter of its stores as the retailer said supply chain problems hurt its third quarter performance.

The retailer announced that Sam Sato will succeed Glenn Lyon as CEO of The Finish Line, Inc., effective Feb. 28. Lyon will transition to the role of non-executive chairman of the board.

Consumers are changing the way they browse and shop for goods using mobile devices.

According to the State of Retailing Online 2016 study from Forrester Research, Shop.org and Bizrate Insights, growing use of smartphones by consumers, a shift in investments by technology companies and continued optimization strategies from retailers has landed smartphones on top as a driver of mobile sales and traffic for retail companies.

Photos: Sam Dushey before his appearance on “Undercover Boss,” (photo, left) and after he underwent his undercover transformation (photo, right). Via CBS.com

Less than 12 hours after Macy’s shared bleak holiday results, J.C. Penney said enhanced digital capabilities helped it to produce strong holiday season same store sales growth which allowed the company to reaffirm its full year profit forecast.

Appliance manufacturer Whirlpool is launching a new partnership with IBM that is likely a sign of how the consumer product market will substantially change in the next few years.

Whirlpool is now combining connected home appliances with IBM Watson services, including cognitive analytics, to provide more personalized services to consumers.

Whole Foods had a difficult 2015 that included falling sales and stock value, as well as a pricing scandal. However, as Marketplace Business reports, Whole Foods is looking to regain its footing in 2016 with help from a redesigned, IT-centric customer experience. [Marketplace Business]

At a time when many retailers are cutting back on store expansion, Soft Surroundings is doing just the opposite, growing its retail footprint with a prototype that brings its brand experience to life. The women’s lifestyle brand, founded in 1998 as a catalog retailer, opened its first store in 2005. But it’s only been in the past couple of years that Soft Surroundings, which also has a thriving online business, has made a big push into brick-and-mortar. (In summer 2013, private equity firm Brentwood Associates took a majority interest — 55% — in the firm.)

Online accessories retailer eBags continues to build out its senior leadership team with the newest hire filling the roles of CFO and COO.