News

Amazon fired the first shots of a long-needed retail industry revolution recently with its announcement of Amazon Go. While most major retailers have been working on solutions to many of the point-of-sale issues that a checkout-less store solves; Amazon is simply going to eliminate these issue entirely — at least in its own stores.   

The countdown is on.    With 12 shopping days left before Christmas, holiday shoppers mean business. They have their shopping lists in hand, devices are charged, and they want their desired merchandise in their hands — fast. And with Adobe reporting that 5% of customers drive 35% of revenue, retailers would be foolish not to deliver.   

Costco Wholesale’s new co-branded Visa payment card is definitely resonating with shoppers.   Since launching its co-branded Citi Visa Anywhere credit card in June, the club retailer reports that 1 million members signed up for the payment card.    “Most of them have it in hand,” Costco’s CFO Richard Galanti said during the company’s earnings call on Dec. 7. “In terms of conversion, usage and new sign up for the card, all [is] good so far.”  

The food safety crisis that took the wind out of the sails of formerly high-flying Chipotle Mexican Grill has finally taken a toll on the chain’s executive suite.   The chain announced that Monty Moran has stepped down as co-CEO and from his board seat, effective immediately. Chipotle founder Steve Ells, currently co-CEO, will be the sole chief executive. He will also remain chairman.   

CBRE has acquired Cleveland-based Skye Group, a provider of project management, development, and tenant coordination services.    Skye is led by Bradley Sanders, who founded the firm in 2000. Its client list consists of prominent retail real estate investors including Simon, Howard Hughes, Westfield, LaSalle Investment Management, Vornado Realty Trust, New England Development, Ivanhoe Cambridge and Steiner & Associates, as well as brands such as Barneys New York.  

It would appear that news accounts of Amazon’s plans to opens thousands of grocery stores are greatly overblown — at least for the time being.     Amazon’s brick-and-mortar fledgling initiatives have been in the spotlight in recent weeks with the opening of its checkout-less convenience store, Amazon Go, in Seattle. Last week, some reports had the e-commerce giant planning to open 2,000 grocery stores.     

Lululemon athletica inc. has promoted Celeste Burgoyne to executive VP, retail, Americas, effective immediately.    Burgoyne has been with lululemon since 2006 and most recently served as senior VP, retail, North America where she was responsible for overseeing all Canadian and U.S. retail. She started her career with Abercrombie & Fitch, where she held various positions during her ten years with the company, including most recently, senior director of stores.  

Retailers are doing a good job online when it comes to sales, but they are failing when it comes protecting sensitive shopper data.   All of the nation’s largest retailers had multiple issues with domain security, which increases the risk of hackers impersonating a retailer's site and falsifying a checkout form to obtain a user's credit card information, according to a report by security rating firm SecurityScoreboard that exposes cybersecurity vulnerabilities across 48 of the biggest U.S holiday retailers.