News

These are challenging times for the nation’s chief information officers — and speed is of the essence.

An annual survey of global CIOs found that digital innovation is actively causing disruption to business models, requiring IT leaders to move quickly to deliver new infrastructures, platforms and applications to meet customers’ fast-changing needs. An overwhelming two-thirds of all CIOs believe digital disruption is now a very significant change to business, according to the “Harvey Nash CIO Survey 2015,” done in association with KPMG.

One of the best ways retailers can make both their financial data and store systems more secure is to reduce potential vulnerability by removing financial data from the store.

“Take any credit card data out of your store systems,” advised Perry Kramer, VP and practice lead for Boston Retail Partners. “Most retailers don’t know what’s on their systems or their risk profile. You need a good inventory. Some data you might keep.”

The October deadline for retailers to accept EMV (Europay, Mastercard, Visa)-compliant, chip-based payment cards or face increased fraud liability has placed payment card security in the industry headlines. While important, securing card-based payments at the store is one small facet of the huge undertaking retailers face in protecting their entire network.

October will be over in a flash, and with it, all eyes will be on the holiday season, which is measured from Nov. 1 through Dec. 31.

The 2015 retail calendar has several distinctions, as we saw Memorial Day fall on the earliest possible date and Labor Day on the latest possible date. This holiday season, there are 28 days between Thanksgiving (not counting the actual day) and Christmas, which is an average amount for the period separating the two holidays.

Experiential retail is alive and well at PGA Tour Superstore.

The company, which has the distinction of being the PGA Tour’s exclusive off-course/off-airport retail partner, has built a business dedicated to providing golf enthusiasts of all levels access to the same technology and expertise that card-carrying Tour pros enjoy. Stores are staffed with teaching professionals and have multiple state-of-the-art swing simulators, practice hitting bays and large putting greens. There is also an in-house club-making and repair facility.

More retailers going from clicks to bricks

The emphasis on omnichannel commerce has largely laid to rest (at least for now) the debate of online versus offline. Indeed, A.T. Kearney put it best in the title of a recent study, “On Solid Ground: Brick and Mortar is the Foundation of Omnichannel Retailing.”

It’s only October, but the holiday forecasts are starting to pour in. At this point out, it looks like it will be a “modest” season, with Deloitte (whose forecast, unlike some others, includes the month of January) predicting a 3.5% to 4% increase in sales over last year.

Watch out Uber, Amazon may just steal away your drivers. The online giant is launching an Uber-like program, called Flex, which uses on-demand independent contractors to deliver Amazon packages. The service is now available only in Seattle (and only to members of Amazon’s Prime Now same-day delivery service), but the company expects to roll it out to other cities where Prime Now is offered, including Manhattan, Baltimore, Miami, Dallas, and Chicago.

Hudson's Bay Company (HBC) is launching a wide-ranging cost-cutting initiative and corporate realignment strategy, with omnichannel technology at the center.

The realignment will include a reduction of about 265 corporate employees, expected to result in an annual savings of $75-million a year. The cuts are mostly in the company’s U.S. corporate offices in New York.

Detroit’s fledging reputation as a Midwest Silicon Valley took took a big step forward with the news that Amazon is creating a tech hub in the Motor City.

“Michigan is a rapidly growing technology corridor and we’re eager to bring the incredible local Detroit talent to Amazon,” Peter Faricy, VP for Amazon Marketplace, told the Detroit. Free Press.