News

Synchrony Financial will continue to offer consumer financing to Pandora Jewelry customers.

The two companies have announced a multi-year extension of their consumer financing program agreement. The program, which began in 2011, will continue to provide Pandora shoppers with access to a range of payment options through the Pandora Preferred card program. Special financing will be available at select concept stores nationwide.

Amazon.com shoppers in the Midwest may be able to get a variety of goods a little quicker in the near future.

The e-tail giant plans to open two fulfillment centers in Edwardsville, Illinois, and create more than 1,000 full-time jobs between the facilities when they open. Amazon has an existing Illinois fulfillment center in Joliet where it currently employs 1,500 full-time employees, and also recently announced it will open a second Joliet facility that will create another 2,000 full-time jobs.

The search capability on Amazon.com reportedly malfunctioned for several hours the morning of Thursday, June 2.

According to TechCrunch, an outage prevented users from being able to search for products or open product categories on the Amazon.com homepage. The homepage itself and product pages were not affected by the service interruption, which appeared to be resolved as of 10 a.m. EDT.
 

Increasingly, retailers are recognizing the need to remove boundaries between channels to maximize customer satisfaction.
 
According to the 2016 Customer Experience/Unified Commerce Survey from Boston Retail Partners, 51% of retailers indicate that creating a seamless experience across channels is their top priority. To support a seamless customer experience, 23% of the retailers surveyed have already implemented a single, unified commerce platform and another 52% plan to implement one within the next three years.
 

Russ Dispense, president of the King Soopers division of The Kroger Co., plans to retire on July 1 after 51 years with the company.

Dispense began his career with Kroger in 1965, when he joined King Soopers as a courtesy clerk. He served in various leadership positions in stores and district management through the years, as well as at warehouses, manufacturing plants and administrative offices. Dispense was promoted to VP of retail operations and merchandising for the King Soopers division in 1983. He also served as VP of real estate.

For Pet Supplies Plus, it’s all about convenience and service. The third-largest specialty player in a fast-growing business that has proven resilient even in hard times, the privately held retailer has found a sweet spot amid bigger box competitors with its friendly neighborhood-store positioning.

Henry Ford Health System, a six-hospital system headquartered here, and Kroger on Wednesday announced a new partnership designed to answer common dietary health questions and help consumers eat and shop healthier.

Henry Ford LiveWell Wednesdays debuts June 1 at all 126 Kroger stores throughout Michigan. Every Wednesday, Henry Ford will provide Kroger shoppers with a healthy recipe developed by registered dietitian nutritionists. Shoppers will receive a brochure including a list of all ingredients needed for the recipe and a link to a video cooking demonstration.

Fred’s on Thursday reported its earnings for the first quarter ended April 30, posting an 8% increase in total sales and a net income of $1.3 million. The company saw comparable store sales increase 1% for the first quarter, which is slightly better than the 0.8% increase in comps it posted in Q1 2015. 

Ahold USA first quarter sales were up 4% to $8.2 billion. Excluding gas, sales increased 4.1% at constant exchange rates. The addition of 25 A&P stores in the New York Metro market in fourth quarter 2015 was the main contributor to the overall sales growth and resulted in an overall market share improvement in both dollars and volume, Ahold reported.

J.C. Penney Co. said Wednesday it is proposing to refinance a $2.25 billion senior secured term loan, and to extend the maturity of the loan, which is currently set at May 2018. The transaction is expected to be complete in June.

Penney also reported positive same-store sales for its quarter-to-date through Memorial Day.