Newegg maintains same-day fulfillment during pandemic

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Newegg maintains same-day fulfillment during pandemic

By Dan Berthiaume - 04/30/2020
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A tech-focused e-tailer is building up its logistics capabilities to avoid COVID-19-related supply chain disruptions.

Newegg’s third-party logistics (3PL) operation has increased production and made significant hires across the U.S. and within its fulfillment network to offset supply chain challenges posed by COVID-19. Newegg and other clients that use its Newegg Logistics in-house fulfillment network have mostly avoided supply chain failures, according to the retailer.

Newegg says that while its order volume increased by double digits from March into April, it has maintained a same-day order fulfillment rate of 99.8%, with average delivery completed in fewer than three days. At last check, Newegg Logistics had 92% coverage of the United States within its two-day delivery network.

“Newegg’s in-house fulfillment and logistics capabilities are more important than ever as we strive to maintain unparalleled service across our entire e-commerce ecosystem during these difficult times,” said Jamie Spannos, global COO of Newegg. “Speedy order fulfillment for our customers is the core of our business model. By reacting quickly and maintaining business continuity, we’ve ensured our customers can expect timely order fulfillment, whether they order directly through Newegg or via one of the many third-party e-commerce companies we support through Newegg Logistics.”