Newegg maintains continuity during COVID-19 pandemic
A tech-focused e-tailer is taking steps to safely fulfill demand for products that support remote workers.
While most of Newegg’s workforce currently works remotely, the company’s warehouses are staffed and fulfilling customers. Newegg says it is making extra effort to help ensure the health and safety of warehouse employees who remain onsite to process, pick, pack and ship customer orders. This includes providing additional janitorial service, educating about the importance of good workplace hygiene, and supplying masks and other protective gear.
Newegg also recently launched a dedicated Work From Home portal to meet the demand for efficient home workspaces as a growing number of companies and local municipalities ask employees to work remotely. This move followed a sharp increase in searches for products such as webcams, laptop computers and other products suited to remote work. Newegg says it will continue to monitor product category searches to ensure the selection of products available evolves with customer demand.
The company’s logistics business unit, Newegg Logistics, also continues to provide third-party logistics (3PL) services to other companies.
“These past few weeks of adjustment have been a monumental test for our organization as we’ve managed through unprecedented circumstances,” said Anthony Chow, global CEO of Newegg. “Through it all, our employees rose to the challenge and adapted quickly to ensure Newegg is able to serve its customers without interruption.”