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05/11/2021

Motorcycle parts platform revs up customer communications

Dan Berthiaume
Senior Editor, Technology
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Comoto Holdings is adding several new interactive features to its omnichannel customer service offering.

The Philadelphia-based parent company of specialty motorcycle afterparts retailers including RevZilla, Cycle Gear, J&P Cycles, and Rever is providing customers with Podium digital communication tools including web chat, reviews, and messenger. Comoto Holdings intends to leverage these customer experience enhancements to offer quicker, easier and more streamlined transactions and conversations for customers.

“After just weeks of piloting Podium, the exponential and outstanding results made it a very easy decision to roll out Podium enterprise-wide," said Sam Woods, chief retail officer, Comoto Holdings. “Podium offers solutions that we did not realize how much we needed until messages started pouring in from customers that have led to increasingly positive results.” 

“Comoto Holdings quickly noticed a theme in the initial requests coming through webchat that uncovered an overwhelming customer demand for particular products and service,” said Doug Regner, VP of enterprise sales at Podium. “Webchat also drove thousands of qualified leads that led to incremental revenue.”