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04/29/2020

Michaels and UPS weave new package pickup service

Dan Berthiaume
Senior Editor, Technology
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Michaels Companies is expanding the range of items available for contactless, curbside pickup.

The specialty arts and crafts retailer is partnering with UPS to offer curbside service at UPS Access Point locations within more than 800 of its stores nationwide. Without ever entering the store, customers can ship UPS packages directly to a Michaels store, as well as drop off pre-labeled shipments and make returns to any e-commerce retailer that accepts UPS return shipments. 

Upon arrival at the location, a Michaels associate will safely and securely interact with the customer to facilitate a complete, contactless process. Customers need to call the store upon arrival, provide the associate with their name, along with a description of their car and the items, and have their ID (license or state-issued) ready when they pull up and pop the trunk. The service is available wherever Michaels offers its curbside service during current store hours. 

“As a company designated a critical infrastructure business, we’re pleased to offer this solution to continue safely serving our communities,” said Kevin Warren, UPS’s chief marketing officer. "Thanks to innovation like this, UPS is proud that its overall Access Point location network continues to operate with more than 90% of the locations open and supporting pickup and drop-off needs.”

“Michaels is proud to maximize our UPS Access Point locations advantageously for our small business, makers and DIY communities,” said Matthew Rubin, Michaels senior VP of business development and growth. “With a growing number of Americans turning to arts and crafts during this time, we are thrilled to be able to offer our customers the convenience of picking up an online order from our website, dropping off a pre-labeled return package or shipping off those DIY projects, all while still being able to get their shopping safely done.”

The Michaels Companies operates more than 1,200 stores in 49 states and Canada.