Store Systems

In recent years, customer engagement has become much more of a mission-critical function for retailers. While nobody would argue that retailers must engage their customers in a way that recognizes the disruptive effects of leading-edge technologies like social and mobile, there is a priority that looms even larger. Namely, data security.

Insecure Data Creates Insecure Customers

Columbia, Md. – A lone 19-year-old gunman killed two employees of a Zumiez store at The Mall of Columbia in Columbia, Md., on the morning of Jan. 26. Media reports indicate that local authorities began receiving 911 calls about the incident at the suburban Baltimore mall at 11:15 a.m. ET.

Seattle – Starbucks Corporation’s profit in the first quarter rose 25% to $540.7 million from $432 million in the year-ago period, better than analysts expected.

Revenue for the quarter ended Dec. 29, 2013 rose 12% to $4.24 billion from $3.79 billion. Same-store sales rose 5%, beneath Wall Street expectations of 5.9%.

Same-store sales in the Americas region also rose 5%, while analysts had expected a 6.4% increase.

New York – Eighty percent of U.S. consumers use the Internet when they shop. And the fourth annual research study of shopper behavior by Cisco Consulting Services revealed the percentage of “Über-Digitals” shoppers, who regularly use their smartphones for their shopping decision-making, nearly doubled to 18% of the sampled population.

Atlanta – The Home Depot has acquired Houston-based window coverings retailer Blinds.com. As The Home Depot continues to implement its interconnected retail strategy, the company will work with Blinds.com to expand its technology into Homedepot.com and the company's stores with the goal of improving the entire end-to-end buying process for window coverings.

The Blinds.com management team and staff will remain intact at its headquarters in Houston. The acquisition closed Jan. 23 and terms of the deal were not disclosed.

As senior editor of Chain Store Age it is my pleasure to welcome you to the first edition of our new Customer Disruption e-newsletter. Every other Thursday, I will be presenting you with content from the Chain Store Age website and magazine highlighting how retailers are using technology to provide customers with the type of seamless, personalized shopping experience they have come to expect.

Atlanta -- Global Payments Inc. will acquire Payment Processing, Inc. (PayPros). PayPros, based in California, is a provider of fully-integrated payment solutions for 58,000 small-to-medium sized retailers in the U.S.  

Miller Zell, a retail design and implementation firm headquartered in Atlanta, is celebrating its 50th anniversary.

Harmon B. “Sandy” Miller founded Miller Zell in 1964 as a printing firm focused on point-of-sale promotions and fulfillment. As the retail landscape changed, Miller Zell evolved to offer comprehensive store design services aimed at improving the customer experience, while controlling implementation costs and creating greater efficiency throughout the production, storage and installation process.