Store Systems

The digital and physical selling environments are converging. Whether this phenomenon is called “cross-channel”, “omnichannel”, or given some other label, consumers now routinely use their Internet-enabled (and frequently mobile) devices to find information about potential purchases, even when they are in the store. So as far as consumers are concerned, the selling channels have already converged. As a result, retailers are now forced to catch up.

Hudson's Bay Company (HBC) is launching a wide-ranging corporate growth and efficiency initiative, with omnichannel technology at the center.  Building on its purchase of Saks Inc. in 2013, HBC seeks to deliver an enhanced omnichannel customer experience, accelerate financial performance and drive future success.

IBM aims to let retailers get more personal with their customers. As part of a general release of new cloud-based industry platforms, IBM is introducing a Retail Consumer Experience platform.

The 2015 holiday shopping season will soon be here and consumer expectations have never been higher.

Being prepared to accept payments any way and anywhere your customers want to pay, and taking a proactive approach to your business operations can help you avoid the following five mistakes and ultimately win the sale.

The holiday season is rapidly approaching, so of course everyone is thinking about the latest trends in... retail IT. Okay, nobody outside of the industry has visions of technology solutions dancing in their heads, but retailers do need to know what is developing on the IT front as their busiest season arrives.

Chain Store Age’s 13-year-old Executive SPECS event has been rebranded X/SPECS to underscore a new focus on innovation and in-store technologies.

X/SPECS 2015, to be held Oct. 27-29 in Scottsdale, Arizona, will showcase the evolution of physical stores and the role that technology plays in transforming the in-store customer experience through a series of exciting presentations that will include:

The holiday season is rapidly approaching, so of course everyone is thinking about the latest trends in... retail IT. Okay, nobody outside of the industry has visions of technology solutions dancing in their heads, but retailers do need to know what is developing on the IT front as their busiest season arrives.

Hot on the heels of Google’s official launch of Android Pay, Samsung is officially entering the U.S. mobile payment market. Samsung Pay, which launched in South Korea in August, is now available for use by U.S. consumers.

Samsung Pay functionality is built into the hardware of Galaxy S6 and S6 Edge mobile devices. Samsung says Samsung Pay is the first and only mobile payment service that works with both near field communication (NFC) and card readers with magnetic secure transmission (MST) technologies, which means it is already compatible with most POS terminals.