-
Kohl’s to open customer service ops center in Dallas
Menomonee Falls, Wis. -- Kohl’s Department Stores has announced plans to open a new customer service operations center in Dallas.
Expected to open in late spring 2014, the two-building, three-story, 240,000-sq.-ft. facility will support the continued growth of the company’s Kohl’s Charge program, as well as its online business, which reached $1.4 billion in sales last year following three consecutive years of more than 40% annual growth.
-
RSR Research: Multiple channels produce profits
Walnut Creek, Calif. – A new study from RSR Research concludes that retailers offering multiple selling channels connect more with consumers and are more profitable than retailers operating a single channel. Virtually every cross-channel selling tactic is being employed by retailers more this year than in 2012, with particularly strong growth in mobile.