Store Systems

Retail sales associates just became obsolete. We don’t need them anymore. Like travel agents, technology has made them an endangered occupation. I witnessed this paradigm shift in a small hotel ballroom in Portland, Ore., where Storycode, an app development thought leader, demonstrated a sales enablement iPad app built for Nike.

Ann Arbor, Mich. -- Retailers’ strides toward satisfying their customers was the subject of a survey conducted by CFI Group, which found that retailers' physical store and online presence were meeting consumer expectations, but store associates, price and checkout are areas needing improvement.

Puma’s outlet-store prototype is streamlined, sporty and contemporary looking, with strong brand cues. The store model is built around sustainability and flexibility. It features a “design by subtraction” concept that is based on a mobile fixture kit of interchangeable stock parts that yield 30% lower energy consumption. A lack of partition walls results in fewer materials, and enables the entire store to be reconfigured without the need for permanent construction or installations.  

New York -- Target Corp. will follow the lead of several other retailers, including Walmart, and allow shoppers to pick up select goods ordered online in its stores, the Star Tribune reported.

Target will introduce the service, referred to as Buy Online, Pick Up in Store (BOPS), in its hometown Minneapolis market and then expand it to all of its U.S. stores by Black Friday, according to the report.

HOUSTON — The relocation of Saks Fifth Avenue’s flagship store is allowing leading retail real estate firm Simon Property Group to use the space for other purposes, and the retailer to open a two-story, 198,000-sq.-ft. space adjacent to the one it will vacate at the Houston Galleria. 

Nordstrom never rushes things. It moves forward slowly, thoughtfully and creatively. And when the company makes a decision, observers tend to nod their heads and say: “Hey, that’s a good idea.”

A week ago, in a news conference announcing the acquisition of a West Side Manhattan Nordstrom store site for $102.5 million, Peter Nordstrom said: “We’ve had the intention and the drive, gosh, probably for the last 25 years to try to be here. We fully expect this to be our most successful store.”

New York -- Barneys New York has launched a new credit card program that features an “Influencer tier” for added luxury benefits and incentives.

The new program expands on the My Barneys Bag platform, which offers card members reward points based on annual spend, and offers additional benefits – through the Influencer tier – to a select group of high spenders.

Houston -- Saks Inc. will open a new flagship store immediately adjacent to its existing location in the Houston Galleria, featuring 198,000 sq. ft. over two levels and a state-of-the-art store design. The current store will remain open until the new store opens in fall 2015. Once the old store closes, it will be converted to a two-level mall wing connecting the new Saks to Neiman Marcus and adding 35 retailers and restaurants.