Amazon eliminates shopping user experience research teamThe Amazon Shopping organization has laid off its entire user experience research staff. How to Improve the Reverse Logistics Process for Better OutcomesThe ever-growing popularity of online shopping has also dramatically increased the number of returns retailers need to mitigate. Japanese beauty brand Tatcha brings ‘forest bathing’ to metaverse The new Tatcha online store immerses customers in a virtual outdoor environment, with a complementary physical pop-up. PwC study shows what consumers want for better in-store experiences Helpful sales associates are the No. 1 reason customers will shop in-store. Survey: Retailers fail to meet online customer search expectations There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. Check out H-E-B’s new multi-level store in Austin H-E-B has opened its long-awaited store in the Lake Austin area of the Texas capital. How does AI affect customer behavior? A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. Here’s what customers want from online grocery shopping experiences A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important. Petco in big rollout of in-store shops at Canadian Tire stores Petco Health and Wellness Company is expanding its retail partnership with Canadian Tire. The Fresh Market combines live shopping, ad targeting The Fresh Market is enabling CPG companies to run ads during its shoppable live videos. First Previous 155 156 157 158 159 Next Last
