Commentary: How to meet the needs of the modern retail shopperE-commerce continues to grow at an unprecedented pace. Starbucks gets smart about omnichannel customer experienceStarbucks is deploying a range of technologies with the goal of a more personalized and frictionless customer experience. Report: NBCUniversal airs new TV-based shopping feature The latest NBCUniversal pilot is reportedly an e-commerce service called ShoppableTV. Retailers investing 2% to 4% of total revenues in loyalty, CRM programs Customer loyalty is big business and getting even bigger. Tech Viewpoint: Three things to know when designing a consumer app Retailers need to understand a number of factors before providing their customers with a mobile app. Study: Consumers not seeing retailers’ mobile content Retailers are producing a lot of mobile content, but that doesn’t guarantee it gets viewed. Francesca’s to close at least 20 stores in 2019 amid Q4 loss, sales dive Francesca’s Holdings Corp.’s downward spiral continued in the fourth quarter as the retailer swung to a loss amid a 14% drop in revenue. SoulCycle gets in gear with omnichannel program Specialty fitness company SoulCycle is looking to obtain a more unified view of its customers. Amazon reveals the 10 states with most SMB sales growth The list of 10 states with the fastest-growing small-and-medium-sized businesses (SMBs) selling in Amazon’s stores contains some surprises. Commentary: Five Retailers Actually Doing Something About Industry Disruption Is there anyone left who’s still trying to deny the disruptive forces shaking the retail industry? First Previous 904 905 906 907 908 Next Last
