How retailers can ensure quick customer adoption of store technologyWhen implementing new technology in the store, consumer buy-in can be half the battle. Canadian toy retailer grows digital sales 300% with AIMastermind Toys is leveraging artificial intelligence to create a customized, personalized omnichannel experience, which is paying dividends. Amazon reports third consecutive $100 billion quarter; store sales up 10% Amazon blew past analysts’ second-quarter earnings expectations but its sales — and third-quarter forecast — missed the mark. Knot Standard takes measurements in a (smartphone) snap A specialty omnichannel menswear retailer is enabling customers to get precise measurements with two taps of their iPhone. Lessons Learned From the Reorganization of Sur La Table As with most predominantly brick-and-mortar retailers, Sur La Table had to implement an almost overnight shutdown of its 130-plus stores at the start of the COVID-19 pandemic in early 2020. BJ’s serves older customers with voice-based virtual assistant BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied. Survey: Customers want to return to stores, safely A new survey indicates the COVID-19 pandemic has permanently changed consumer shopping habits, including a number of new expectations for stores. HelloFresh offers meal kit subscribers new online marketplace A leading meal kit provider is expanding its product assortment with an online store. Twitter pilots shoppable profiles Twitter is testing a dedicated space at the top of a profile where businesses can showcase products. Justice’s online relaunch is off to promising start Tween apparel brand Justice is obtaining some impressive early results in the first 90 days of going live with its new e-commerce site. First Previous 507 508 509 510 511 Next Last
