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Data & Analytics

  • Cardtronics names VP U.S. merchant sales

    HOUSTON -- Cardtronics, the world's largest retail ATM owner, announced that Lucia Romanello Crater has joined Cardtronics as the company's new VP U.S. merchant sales. 

  • Aaron’s partners with Buxton for expansion strategy

    Fort Worth, Texas -- Aaron’s has formed a partnership with Buxton, a customer analytics firm, to assist with the retailer’s market expansion and analytics strategy.

  • Study reveals Walmart is least loved on social media

    NEW YORK, NY -- Walmart has endured its fair share of criticism in the press, and now a new study reveals that the world's largest retailer has garnered some negative views in the realm of social media.

    Accordin to Amplicate, an online opinion collating resource that claims to account for more than 80 million public opinions of social media users, there has been over 9,985 negative Walmart opinions (http://amplicate.com/hate/walmart) expressed on Twitter, Facebook and Amplicate within the last 3 months.

  • Customer service and online chat best practices

    By Emily Millar, [email protected]

    Web-related shopping is growing. Forrester Research predicts U.S. online retail sales will reach nearly $250 billion by 2014 with many more billions to be made from shoppers making in-store purchase decisions that are “web-influenced” first.

  • Bring out your meds

    HOUSTON — Sharps Compliance's TakeAway envelope solution is making its way to Kroger and its family of stores.

    Kroger, which operates stores under several banners across 31 states, will offer the the medication disposal envelopes at its pharmacy counters. The goal: To offer a safe and environmentally-responsible means of disposing unused, expired or unwanted noncontrolled prescription and over-the-counter medications.

    Kroger joins such retailers as Rite Aid, which recently implemented Sharps Compliance's TakeAway program in its stores.

  • RILA and CargoNet align to prevent cargo theft

    Arlington, Va. -- The Retail Industry Leaders Association (RILA) and CargoNet jointly announced that they have strategically aligned to combat cargo theft across the retail industry.

    According to the 2010 United States Cargo Theft Report issued by CargoNet, reported incidences of cargo theft increased by 50% compared with 2009. According to the FBI, cargo theft is a multi-billion dollar industry in the United States.

  • See who's on top of this year's most reputable companies list

    NEW YORK -- A good reputation -- whether warranted or not -- can do a lot for a company's bottom line. So those companies that found themselves at the top of Forbes' most reputable companies list have much to celebrate.

  • Evolution of shopper insights leads to new initiative

    The art and science of researching how shoppers decide is at a crossroad.  The  shopper insights discipline originally developed when retailers began saying to CPG manufacturers that they have a thorough understanding of behavioral data and its findings, but lack a genuine grasp of how their customers and non-customers think and the “why” that drives that behavior.

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