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New CFO named at TJX
FRAMINGHAM, Mass. — The TJX Companies announced Tuesday that Scott Goldenberg has been promoted to CFO, retaining his EVP title, effective Jan. 29, the beginning of TJX’s fiscal year. Goldenberg will oversee corporate finance for TJX and continue to report to Jeffrey Naylor who had resumed the CFO position in 2009. Naylor will continue as senior EVP, chief administrative officer and also have responsibility for other corporate functions, including Information technology, legal, risk management, and investor relations.
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Survey: Poor service undermines loyalty programs
New York City -- A survey released Tuesday by Accenture showed that when it comes to customer loyalty, poor service can cause customers to abandon one company in favor of another.
The Accenture Global Consumer Survey found that 66% of consumers switched companies – including wireless phone, cable and utilities – as a result of poor customer service in 2011, even as their satisfaction with the services provided by those companies rose overall.