Data & Analytics

Automated tools deliver on customer service and leverage operational efficiencies

Retailers are putting an increased emphasis and value on how and when they use their workforce. And in doing so, they are on the right path, according to research from The Wharton School. The study found the associate payroll was the most important factor in determining revenue. A mere additional dollar (properly applied) on labor could reap rewards of $4 to $28 in return.

Walmart CFO Charles Holley weighed in on the retailer’s growth priorities earlier this week during a presentation to investors at the Bank of America Merrill Lynch Consumer & Retail Conference.

Lowe’s is competing in the price wars -- especially with Internet retailers -- by using the merchant mind-set of “dead net pricing.” 

Speaking at the UBS Global Consumer Conference Wednesday, Lowe’s CEO Robert Niblock described his company’s improvements in the price wars.

NEW YORK — Walmart was the only traditional retailer to be named to marketing firm Ipsos' Most Influential Brands of the United States list.

Amazon and Ebay also made the list, which included such companies as Apple, Facebook, Visa and Procter & Gamble. Topping the list was Google.

Don Kingsborough, VP retail services, PayPal, San Jose, Calif.

New York -- Aeropostale Inc. reported an unexpected loss for its fourth quarter, hurt by declining same-store sales and store asset impairment charges. The teen apparel chain also forecast a loss for the current quarter, citing markdowns and a weak economy.

"We anticipate a challenging first quarter as a result of expected margin pressures from holiday carryover inventory, and the impact of a weak macroeconomic environment,” said Aeropostale CEO Thomas Johnson.

Jim Crowcroft, VP market development, TCP Inc., Aurora, Ohio, [email protected].

With 'intelligent design' emerging as yet another buzz phrase in an industry full of them, Chain Store Age talked with Jim Crowcroft about how TCP incorporates smart design into its lighting products and projects, as well as what hot lighting trends he is seeing for 2013.

What do you see as the main elements of intelligent lighting design?

GARDEN CITY, N.Y. — Lifetime Brands, maker of houseware and kitchen products under such brand names as Kitchenaid, Farberware and Cuisineart, reported that consolidated net sales for the fourth quarter were $154.8 million, an increase of 12.5%, as compared with consolidated net sales of $137.6 million in the fourth quarter of 2011.

Net income was $15.2 million, or $1.19 per diluted share, in the 2012 period, as compared with $5.4 million, or 43 cents per diluted share, in the prior-year period.