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DVD provider and coin counter gains new exec
Coinstar Inc., operator of 31,800 Redbox DVD rental kiosks and 18,800 coin-counting machines has a new chief customer officer. The position will be filled by Maria Stipp who joins Coinstar with more than 20 years experience in the video game and consumer packaged goods industries.
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Survey: U.S. companies are losing 23% of online revenue to poor service
San Francisco -- Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.