Data & Analytics

My latest retail IT-related travels took me to the Retail Experience Center at Microsoft headquarters (in Redmond, Washington), where I toured a simulated shopping mall environment that demonstrated a variety of innovative ways the company is using technology to enhance customer engagement for retailers.  Here are the three most interesting solutions from that visit:

A Beacon for Coffee Drinkers

Retailers have a new way to drive sales thanks to a mobile-friendly upgrade to RetailMeNot’s popular app.

RetailMeNot, operator of the nation’s largest digital offers marketplace with more than 18 million unique monthly users, introduced the first version of a new “products” section on its app that features popular items.

The new product functionality offers a deep link to retailers’ mobile optimized sites, providing a way to help retailers market specific products in addition to the other promotional capabilities offered by RetailMeNot.

New York -- Target Corp. will beat Amazon.com by following three core philosophies,  the retailer’s top digital executive (and former Amazon.com exec) Jason Goldberger said during a keynote address at the annual Internet Retailer Conference and Exposition, in Chicago.

Bentonville, Ark. -- Speaking at Wal-Mart Stores’ annual shareholders meeting in Bentonville, Arkansas, president and CEO Doug McMillon told the more than 14,000 assembled associates and shareholders that he is more worried about the enemy within the company than competitors.

“The truth is the real villains are lurking within the company,” said McMillon. “Our real villains are things like bureaucracy, complacency, a lack of speed, or a lack of passion.”

The retail industry is more competitive than ever, but Walmart CEO Doug McMillon told a gathering of more than 14,000 associates and shareholders that he is more worried about the enemy within the company than competitors.

“The truth is the real villains are lurking within the company,” said McMillon. “Our real villains are things like bureaucracy, complacency, a lack of speed, or a lack of passion.”

San Diego – PriceSmart Inc. increased net and same-store sales during May 2015. Net sales increased 14% to $230.2 million, from $202.3 million in May a year earlier.

Same-store sales rose 4.6%. There were 36 warehouse clubs in operation at the end of May 2015.
 

Franklin, Tenn. - The new EMV card payment mandate may not provide financial ROI for retailers. According to new research from IHL Group, most retailers will never recoup the expense that EMV imposes.

Lower sales and a fall in commissions led Sears Hometown and Outlet Stores Inc. to post falling profit in the first quarter.