Data & Analytics

Attracting — and sustaining — loyal online customers is no easy task.    However, retailers that offer innovative customer service tools, a variety of fulfillment options, and engagement solutions will successfully turn frequent browsers into loyal shoppers. These details were revealed in a new retail report from Radial and CFI Group.  

Accenture is taking on its next innovation initiative.   The company announced on Wednesday, May 31, that it opened an innovation hub dedicated to the retail, fashion and consumer goods industries. The Accenture Customer Innovation Network (ACIN), which resides in Milan, Italy, bolsters the company’s existing fleet of innovation facilities in Bangalore, Chicago, Manila and Singapore.  

PetSmart has been setting the stage to accelerate its digital offerings. Now it can.  

The interim CFO of Neiman Marcus has resigned after seven months on the job.   Michael Fung will step down from his position as the luxury retailer’s interim CFO and COO, effective June 30. Fung temporarily left his retirement to join the company on an interim basis in November 2016.   

A premium brand born from the celebration of colder climates, Mackage (Yorkdale Shopping Centre, Toronto) was named Store in the Year in the Retail Design Institute’s 46th annual International Store Design Competition. The awards were presented during a gala celebration on Wednesday, May 24, in New York City.

Despite the rash of recent store closings, leasing activity is strong at malls and shopping centers as retailers take advantage of favorable terms.   That’s the take of Mizuho Securities analysts following conversations with major broker organizations at the International Council of Shopping Centers RECon Show in Las Vegas last week.   

New attitudes, behaviors and shopping preferences among Generation Z and Millennials are keeping retailers on their toes.    Emerging in-store technologies and positive social media feedback are top priorities among both Generation Z and Millennial consumers. This is according to retail advisory firm HRC Retail Advisory (HRC), which surveyed 1,350 participants in North America about their shopping experiences.  

BJ's Wholesale Club has tapped two experienced retailers to drive its digital innovation and omnichannel strategy.    BJ's announced that Scott Kessler has been named executive VP, CIO, effective immediately. He succeeds Peter Amalfi, who plans to retire later this year.  

Beefing up its digital officer’s responsibilities is one of many changes that Office Depot has made in its leadership team.   Kevin Moffitt was named chief digital officer. This new role, which builds off of his current position as senior VP, e-commerce, will focus on all of the company’s digital-related activities. He will be responsible for transforming Office Depot’s digital platforms, driving digital strategy and innovation and accelerating the company’s online and mobile growth.  

Wary about business conditions and jobs, consumer confidence dipped a bit further in May. But consumer still remain optimistic on the whole about the economy.     The Conference Board said Tuesday that its Consumer Confidence Index fell to 117.9 in May, from a revised 119.4 in April. The index hit 124.9 in March, its highest mark in 16 years.