Consumer Analytics

The vast majority of retailers believe that their customer experience is at or better than their peers, but new data says otherwise.

Delivery platform DoorDash is expanding the number of retailers it accepts SNAP/EBT payments with, expanding access for consumers.

The House of Representatives is sending a bill that would require TikTok’s Chinese owner to divest the social app's U.S. operation to the Senate.

Third-party sellers on Amazon can now create product listings using nothing more than a website address.

The Market Watch survey shows which grocers are preferred by consumers in categories including brand image, customer experience, online ordering and more.

DoorDash is using artificial intelligence (AI) to detect drivers or customers who conduct inappropriate in-app conversations.

A West Coast department store chain takes a customer-focused approach across channels.

Artificial intelligence (AI) will have a profound affect throughout retail in the next 12 months.

Placer.ai’s latest mall data shows that outlet malls are trailing far behind the segment’s pre-COVID baseline.

PetSmart is reportedly taking steps to counteract a current effort to steal customer information.