Logistics

The majority of retailers managed to keep their shipping promises this holiday.   That’s according to Kurt Salmon’s annual Holiday Shipping study, which found that 97% of retailers successfully processed and delivered orders to customers on their last guaranteed shipping date before Christmas. according to Kurt Salmon’s (part of Accenture Strategy) annual Holiday Shipping study. This compares to 87% in 2014 and 95% in 2015. 

Amazon is continuing to build out its already expansive fulfillment network.    The online giant plans to open two new facilities in Aurora, Ill, generating more than 1,000 additional full-time jobs with benefits to the state. Amazon currently operates warehouses in Edwardsville, Joliet and three facilities in Romeoville. Another depot is currently under construction in Monee.  

As the online shopping window is closing for traditional home delivery, PetSmart is offering free same-day shipments until Dec. 24.   The service is available in 17 metro areas across the nation, including Boston, Los Angeles, Orange County, San Francisco, San Jose, Las Vegas, Atlanta, Miami, Seattle, Chicago, Dallas, Houston, Philadelphia, Washington, D.C., New York City, Yonkers and Northern New Jersey. Overall, the same-day deliveries will cover nearly 2,500 ZIP codes.   

The union that represents cargo pilots who fly Amazon goods has launched online ads that warn staffing problems could lead to delayed deliveries.       The ads, set to run on Facebook and Google, link to a site called “Can Amazon Deliver?” that outlines alleged staffing issues at two cargo airlines from which Amazon leases planes, reported ReCode.  

Logistics and supply chain executives from such retail powerhouses as Walmart, Target, Hudson’s Bay Company,  7-Eleven, Neiman Marcus, and The Home Depot will be among the speakers at the Retail Industry Leaders Association’s annual Retail Supply Chain Conference.

Best Buy pulled out its latest weapon in the battle to win last-minute holiday shoppers: free shipping.     For the third year in a row, Best Buy will offer free expedited shipping in the final stretch of the holiday season. Starting Thursday, Dec. 15 through 11:30 a.m. EST on Wednesday, Dec. 21, BestBuy’s online shoppers will automatically have their shipping upgraded to two-day shipping on almost everything.     

The pressure is on for retailers to not only meet customer expectations, but to exceed them as differentiation in the retail industry becomes paramount. Amazon has raised the bar for expectations with offers such as same-day delivery and free shipping, as well as spread its influence to become one of the world’s biggest retailers.  

To inject new life into its struggling chain, Sears Canada is hopes its newest venture will lure in shoppers — especially foodies.   A new partnership with two specialty supermarket operators is enabling Sears Canada to run high-end markets at dedicated locations. The chain is banking on grocery shoppers’ frequent store visits to bolster store visits, Canadian Grocer reported.