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  • Petco’s expanding retail presence

    Petco continues to expand its store portfolio.   The retailer, which operates more than 1,500 Petco and Unleashed by Petco locations across the United States, Mexico and Puerto Rico, will open 12 new stores during the month of March. It will also relocate one store in Ohio.   The new stores include locations in Virginia, Arizona, New York, Florida, Connecticut, Georgia, Colorado, Tennessee, and Missouri.   

  • Walmart’s Latest E-Commerce Moves: What Can it Really Deliver?

    The world’s largest brick-and-mortar retailer, Walmart, has eliminated the membership fee on its two-day shipping program ShippingPass – its strongest response yet to the growing dominance of Amazon Prime (which is not estimated to 65 million members worldwide).    

  • Report: Christian bookstore to close all 200-plus locations

    Family Christian is going out of business.   The company said Thursday, Feb. 23 that it plans to close all 240 stores across 36 states, according to Reuters.    Family Christian filed for Chapter 11 bankruptcy in February 2015 with more than $120 million in debt. Since then, the chain continued to face a sales slump amid growing competition from online stores.  

  • Online home decor retailer soars in Q4, beating Wall Street expectations

    Wayfair credits innovation, increasing brand awareness and repeat customers for its strong fourth quarter growth.   The home decor brand’s total net revenue for the fourth quarter ended December 31, 2016, rose 33.1% from last year to $984.6 million, topping analysts’ expectations for $975.32 million. The company’s gross profit was $238.6 million, or 24.2% of total net revenue.  

  • Discounter preps for new warehouse in New York

    Staying true to its recently announced growth plan, Dollar General is preparing to break ground on a new distribution center.   

  • Walmart Q4 sales surge online and offline

    Walmart on Tuesday reported a solid fourth quarter amid a big increase in online sales and higher store traffic. The company also announced it is raising its dividend.   Walmart earned $3.76 billion, or $1.22 per share in the quarter ended Jan. 31, compared with $4.57 billion, or $1.43 per share, in the year ago period. Walmart’s earnings were impacted by investments in its digital business as it continues to boast its defenses against Amazon and other online competitors.    

  • A new drone delivery test takes off

    UPS is the latest company to try its hand at drone deliveries.   The delivery company has successfully tested a drone on Monday, Feb. 20, in Lithia, Florida. Called an octocopter drone, the device launches from atop of a UPS package car, autonomously delivers a package to a home, and then returns to the vehicle while the driver continues along the route to make a separate delivery.   

  • Survey: These retailers top customer service expectations

    Exceptional customer service is key to driving long-term customer loyalty — and once again, B&H Photo Video, The Home Depot and Zappos are blazing the path.     For the second year in a row, these three heavy hitters topped the 20th Annual Mystery Shopping Study. The report from Astound Commerce recognized retailers who excel in customer service through an assessment of “must-have” website features and behavior based on engagement with available touchpoints.  
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