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Starbucks buys San Francisco bakery chain; will expand format across U.S.
Seattle -- Starbucks Coffee Co. is looking to expand its food business. The chain has entered into an agreement to acquire San Francisco-based Bay Bread and its La Boulange bakery brand, as well as to hire its well-known French baker, Pascal Rigo. The cash deal is valued at $100 million.
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Online shoppers want simple returns, fast delivery
RESTON, Va., and ATLANTA — A simple and convenient returns policy is an important factor in the decision to make a purchase online, a new study form comScore and UPS found. According to the Online Shopping Customer Experience Study, 63% of online shoppers look at a retailer’s return policy before making a purchase. Nearly half said they would shop more often and recommend a retailer with a lenient returns policy, indicating its value in driving customer loyalty.