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J.C. Penney Lesson No. 1: Know Your Customer
By Leslie Hand, research director, IDC Retail Insights
Ron Johnson's highly publicized short tenure at J.C. Penney, or JCP, as it was rebranded, will certainly make it into the textbooks and graduate theses on what to do and what not to do when undertaking a significant retail business transformation. The primary failure was not putting customer needs first in what promised to be an excellent long term strategy. Oops — forget the customer in an omni-channel customer strategy?
What a colossal mistake!
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Publix implements ADC software system
Tampa, Fla. -- Applied Data Corporation (ADC), a provider of fresh item management (FIM), recipe management and scales management software to the grocery retail and food service industries, announces that Publix Super Markets, a 1,068 store chain headquartered in Lakeland, Fla., has selected InterScale, ADC's Scales Management Software system, for data transmission to and from the barcode labeling scales in their stores.