Supply Chain & Merchandising

Shoppers in need of same-day delivery of Thai oyster sauce or Indonesian soy sauce may not have to leave their homes to buy the ingredients if Instacart has any say about it.

The online grocery delivery service based in San Francisco announced Wednesday that it would begin delivering to Boston and Cambridge residents from H Mart, one of the largest and fastest growing Asian grocery chains in the United States.

Franklin, Tenn. - Much of the retail industry’s $642.6 billion in annual returns worldwide ($246.3 billion in North America) can be prevented.

That’s according to a new research report from retail analyst firm IHL Group, commissioned by OrderDynamics, “Retailers and the Ghost Economy: The Haunting of Returns,” which finds that quality problems/product defects are the leading cause of retail returns.

True Value Company is expanding its presence in Puerto Rico, part of a long-term strategy to boost its global presence.

New York -- An investigation of Whole Foods Market stores in New York City has found systemic overcharging of its customers for prepackaged food.

The city's Department of Consumer Affairs (DCA) said some Whole Foods stores routinely overstated the weights of its pre-packaged products – including meats, dairy and baked goods – resulting in customers being overcharged. DCA tested packages of 80 different types of pre-packaged products and found all of the products had packages with mislabeled weights.

Chicago - True Value Co. has added National Lumber and Hardware, a 50-plus-store chain in Puerto Rico, as the newest purchasing partner of the cooperative. The growth of True Value’s international presence is a key initiative as the company focuses on its long-term strategic plan.

“We’re excited to enter into this new relationship with National as this marks an important expansion of the Puerto Rican market for True Value,” said Lars Hybel, VP of International, True Value Co.
 

Washington, D.C. - Retailers lose billions of dollars to shoplifting, employee and vendor theft and administrative error, collectively known as inventory shrink.

According to the National Retail Federation (NRF)/University of Florida National Retail Security Survey, inventory shrink averaged 1.38% of retail sales, or $44 billion, in 2014. (The methodology for the survey changed in 2015 and as such, NRF does not have comparable data from prior years for this year’s report.) The report was sponsored by The Retail Equation.  

Retail consulting firm McMillanDoolittle has posted an interesting blog on Gap Inc.’s ongoing efforts to turnaround its troubled namesake brand. Here is the full posting:

Much of the retail industry’s annual costs in returns can be prevented, according to a new survey.