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Survey: Back-to-school retailers should learn customer service
Cincinnati – Retailers seeking to attract back-to-school shoppers should make sure they are well schooled in the ins and outs of providing good customer service.
A new LoyaltyOne, Verde Group survey of 2,500 U.S. consumers shows that efficient service, more than price or product availability, drives store loyalty and repeat purchases for shoppers with kids younger than 18 at mass merchandise stores such as Walmart, Target and Staples.
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BJ’s taps Hess Retail CEO as president, COO; successor to current CEO
Westborough, Mass. – Has BJ’s Wholesale Club found its next CEO?
The retailer named Christopher Baldwin, former CEO of Hess Retail, as president and COO, a position in which Baldwin is poised to succeed Laura Sen, current CEO of BJ’s.
Baldwin will assume his new responsibilities at the chain on Sept. 8, where he will oversee merchandising, logistics, membership, marketing club operations.

