Supply Chain & Merchandising

Publix Super Markets added its soon-to-be CEO, current CFO and a retired Deloitte executive to its board of directors when the Southeast’s leading food retailer held its annual stockholders meeting on April 12.

Publix president Todd Jones, CFO David Phillips and retired Deloitte executive Jessica Blume were elected to the board of the $32.4 billion retailer.

Customers in more cities will have an easier time shopping for the groceries at Walmart.  

Canadian supermarket and pharmacy retailer Loblaw Companies intends to expand in areas including real estate, e-commerce, IT and supply chain during 2016.

Leading single price point retailer 99 Cents Only has secured a major amendment and extension of its credit facility until 2021.

The operator of 391 stores, 283 of which are located in California, announced it successfully completed an amendment and extension of its asset-based revolving credit facility providing commitment of up to $160 million and extending the maturity date by five years to April 8, 2021.

U.S. consumers have named their top grocery chain, and for the first time in four years it isn’t Trader Joe’s.

Findings from an online study of more than 10,000 consumers conducted in February 2016 by Market Force Information revealed that Wegmans is America’s favorite grocery retailer. Wegmans was followed by Publix Super Markets and Trader Joe’s.

Joining senior supply chain executives from Lowe’s, Walmart and Amazon on an influential Department of Commerce committee is Jonathan Gold with the National Retail Federation (NRF).

Most U.S. consumers now carry a smart credit card, but they haven’t had all that much opportunity to stop swiping and start dipping their cards into upgraded terminals.

That’s according to a survey of 932 U.S. credit card-holders by CreditCards.com, which found that 70% of respondents carry at least one chip-based card. This is up from only 14% in a survey conducted by the same company in September 2015, before the October 1 deadline that shifted liability for some fraud shifted from card issuers to merchants that can't accept the new cards.

Retailers have a way to go in satisfying their customers in several key areas.

The IBM 2016 Global Customer Experience Index (CEI) evaluated 550 brick-and-mortar and pure-play retailers spanning eight different retail segments in 23 countries across the globe. This study revealed that the industry achieved an overall performance score of 40%, a failing grade, when measured against customer satisfaction criteria.