Supply Chain & Merchandising

The term “post-department store era” was once considered so controversial that many in the retail world avoided using it, fearing backlash from powerful industry giants like Macy’s and Sears. Some saw the very idea of department store obsolescence as pure folly while others saw it only as a vague possibility too far in the future to consider.
 

The expansion of online fulfillment availability is giving retailers new avenues for selling goods via the Internet.

The latest example of how non-traditional e-commerce opportunities are popping up is a just-launched partnership between Food Network and Instacart. The lifestyle network/website does directly sell a variety of cooking-related products and utensils online, but until now has not been involved in the sale of food items.

Photo: Dollar General executives and local leaders cut the ribbon to celebrate the grand opening celebration of the company's new San Antonio Distribution Center. (L to R, Steve Sunderland; Wayne Peacock, Chairman, San Antonio Economic Development Foundation; Bexar County Judge, Nelson Wolff; Mike Kindy; Mario Tort; Todd Vasos, Dollar General CEO; Jeff Owen; Alan Warrick, San Antonio City Council; Jeff Owen; Bob Ravener; Jim Thorpe)

Signet Jewelers Ltd., whose store banners include Kay Jewelers and Zales, issued a strong rebuttal against charges that its stores swapped customers’ gems for lesser-quality stones while they were in for service.   The controversy started with an article by BuzzFeed about a Maryland woman who said her engagement ring — purchased at a Kay Jewelers store — had its diamond swapped out for a lower-quality manmade stone while in for service. The story quickly went viral on social media.   

While online retailers generally understand that fraud can significantly cut into profits, they may not be aware of its full cost — or the different ways it can impact a business.    A new infographic from fraud and risk management technology provider Kount drives home the boomerang impact fraud has on e-commerce. Called “The 10 Deadly Costs of Fraud” for e-commerce retailers, here is a brief summary of its findings:   

The CEO of Wal-Mart Stores called on associates to reimage the chain’s future at the company’s 46th annual shareholders meeting.         “We have the opportunity to reimagine retail again,” said president and CEO Doug McMillon.  

Meijer has expanded its store footprint in Michigan, opening a new 192,000-sq.-ft. supercenter in Sturgis.
 
The new store is the latest of nine new Meijer supercenters to open – and part of an investment of more than $400 million in new and remodeled stores – this year, which will create 3,000 new jobs across the Grand Rapids, Michigan-based retailer's six-state footprint.

Walmart is teaming up with a few third-party partners — including two names very familiar to consumers — to take on its biggest rival in the competitive in the area of online delivery.