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Sales & Marketing

  • Teavana makes debut in New York City’s Upper East Side

    Starbucks previewed the first-of-its-kind Teavana Fine Teas + Tea Bar in New York City’s Upper East Side. The tea bar offers a curated assortment of handcrafted tea beverages, premium loose leaf teas, tea-inspired food offerings and tea merchandise.

    It's been almost one year since Starbucks acquired Teavana, and the company plans to expand the new tea bar format to additional stores throughout the course of the next year.

  • Build-A-Bear Workshop to open its first in-store shop, in FAO Schwarz

    St. Louis -- Build-A-Bear Workshop plans an in-store shop in the FAO Schwarz  Fifth Avenue flagship in Manhattan. Opening in early November, the location is the first Build-A-Bear Workshop store-within-a-store in the United States. (FAO Schwarz is owned by Toys “R” Us.)

  • Amazon raises free shipping minimum to $35

    New York -- Amazon.com has raised its free shipping minimum from $25 to $35. The change, which applies to orders shipped to U.S. addresses, took effect Tuesday, just ahead of the holiday shopping season.

    "This is the first time in more than a decade that Amazon has altered the minimum order for free shipping in the U.S.,” the online giant said in a brief post on its website. “During that time, we have expanded free shipping selection by millions of items across all 40 product categories."

  • IDC Retail Insights’ Leslie Hand named Top Retail Influencer

    Framingham, Mass. – IDC Retail Insights research director Leslie Hand has been named to the 2013 Top 50 Retail Influencers list developed by point-of-sale, inventory and customer loyalty software provider Vend. Hand has spent the last 25-plus years in the retail technology industry, and prior to joining IDC Retail Insights was the director of global RIFD strategy for Ahold.

  • Report: Customer switch rates highest among retailers

    Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers. As a result, there is a potential $1.3 trillion of revenue at play in the U.S. market represented by the ‘switching economy,’ according to new research released by Accenture.

  • Dollar General selects Action Services Group

    Acton, Pa. – Action Services Group has signed a service agreement with Dollar General Corporation to provide its lighting, sign and electrical maintenance services to an additional 534 Dollar General store locations across Connecticut, Michigan, New Hampshire, New Jersey, New York, West Virginia and Vermont.

  • America’s Research Group finds economic hardships may affect holiday shopping

    One-third (33%) of U.S. families are making less money as a result of job loss, moving to a part-time job and/or working at a lower-paying job, which may have an impact on holiday shopping.

    In addition, according to three recent consumer surveys from America’s Research Group (ARG), 40% of parents are trying to save as much money as they can for their children's college education, 38% of families did not take a vacation this year of four days or longer, and 44% of parents will do most of their back-to-school apparel shopping in December when the deals are better.

  • Report: Seven-in-10 Americans holding back on spending

    New York - Almost three-in-four Americans are holding back on spending, according to a new Bankrate.com report, with stagnant income the most frequent reason (32%), followed by the need to save more (24%) and worries about the economy (20%). Just 27% of Americans say they are not holding back spending at all.

    Additional findings:

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