Sales & Marketing

Amazon fired the first shots of a long-needed retail industry revolution recently with its announcement of Amazon Go. While most major retailers have been working on solutions to many of the point-of-sale issues that a checkout-less store solves; Amazon is simply going to eliminate these issue entirely — at least in its own stores.   

Retailers will engage new channels, “geek up” their stores, and use technology to refine inventory management and anticipate customer desires in 2017.   That’s according to Software AG, which released a list of six disruptive digital trends retailers must address in 2017. Here’s a recap:   

The food safety crisis that took the wind out of the sails of formerly high-flying Chipotle Mexican Grill has finally taken a toll on the chain’s executive suite.   The chain announced that Monty Moran has stepped down as co-CEO and from his board seat, effective immediately. Chipotle founder Steve Ells, currently co-CEO, will be the sole chief executive. He will also remain chairman.   

The countdown is on.    With 12 shopping days left before Christmas, holiday shoppers mean business. They have their shopping lists in hand, devices are charged, and they want their desired merchandise in their hands — fast. And with Adobe reporting that 5% of customers drive 35% of revenue, retailers would be foolish not to deliver.   

A mall owner in Springfield, Missouri, has asked the town council to declare the area surrounding his site blighted and charge a tax to go towards improvements to his property.   Curtis Jared told town administrators that sprucing up his Brentwood Shopping Center would create more jobs and tax revenue, according to local radio station KTTS. He wants them to form a community improvement district allowing a one-cent increase in the local sales tax.  

While mobile commerce flexed its muscle during Cyber Week, desktop shoppers keep representing this holiday season — and in a strong way.  

Restoration Hardware reported better-than-expected earnings and sales for the third quarter, but the upscale home furnishings retailer cut its full-year outlook amid slow sales of its holiday collection.    The company also said that its name will change in January to RH, which is the same as its stock ticker.   Restoration Hardware reported net income of $2.5 million. Earnings, adjusted for non-recurring costs, were 19 cents per share.  

An unknown donor brought holiday cheer to some Walmart customers in Pennsylvania.     A mystery person under the name "Santa B" paid off $46,265.59 in layaway items at Walmart’s store in Everett, Pennsylvania, CNBC reported. The amount covered the balances on 149 layaway accounts.