Sales & Marketing

For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  

American Apparel’s website has been hinting about a summer relaunch for some time — now its parent company is making good its promise.   Gildan Activewear, which purchased the specialty retailer at a bankruptcy auction earlier this year, is preparing to relaunch the brand’s e-commerce website, according to Bloomberg. However, this is only the first project on its list of retail plans.  

The retail industry lost jobs in July.   Retail industry employment declined slightly in July, decreasing 1,700 jobs from June, according to the National Retail Federation. On a three-month average, retail jobs have decreased by 4,200 jobs as calculated by NRF. (The numbers exclude automobile dealers, gasoline stations and restaurants.) On a positive note, the economy overall saw gains of 209,000 jobs in July, exceeding growth expectations for the month.  

Costco Wholesale Corp. turned in a winning performance in July, fueled by strong traffic trends.   The company reported that its net sales in July rose 8.8% to $9.41 billion, compared to $8.65 billion during the similar period last year. Total company same-store sales rose 6.2%, with a 6.0% increase in the U.S. Excluding the impacts from changes in gasoline prices and foreign exchange, total same-store sales rose 5.3%, and 5.5% in the U.S.   

The ax has fallen at Bed, Bath & Beyond as part of the realignment of its .store management structure.    The retailer said it has initiated in approximately half of its U.S. Bed Bath & Beyond stores and about a dozen of its buybuy Baby stores a limited realignment of its store management organization that will result in the elimination of about 880 department and assistant store manager positions.   

L Brands, The Cato Corp., and The Buckle reported decreases in same-store sales, although one still managed to sound an upbeat note about its second quarter.   

A furniture e-retailer is putting its augmented reality-based app into more shoppers’ hands.   Wayfair’s AR application, WayfairView, has been integrated into its mobile shopping app on the newly released ASUS ZenFone AR. The smartphone, which launched on Thursday, is equipped with Google’s Tango AR platform.  

Another retail sector continues to consolidate.   The Aldo Group Inc. said it will acquire the footwear and accessories businesses of the Camuto Group. Both companies are family owned. The news comes just over a week after Michael Kors announced it was buying Jimmy Choo.