Loyalty Marketing

A regional Midwestern grocer is introducing a paid membership offering with exclusive omnichannel benefits.

The largest online shopping day in U.S. history capped off the most successful Cyber Week (Thanksgiving – Cyber Monday) yet.

The 2020 pandemic wore hard on American retail centers. They are now all trying to re-invent themselves as entertainment and dining centers.

The Golub Corp. is obtaining a single view of customers at its Price Chopper banner to tailor interactions across direct mail, weekly flyers, and digital/email programs.

Rainbow Shops is bursting through the gloom of siloed data to provide customer service agents with crucial information needed to resolve issues.

The retail industry ranked three overall out of 10 industries in a study of brands based on emotional connections made with customers during the pandemic.

Leading retail chains including Neiman Marcus, Saks Off 5th, GameStop, and Express are adopting various omnichannel flex payment platforms.

The country’s largest specialty kiosk retailer sees plenty of opportunities to expand — even amid the pandemic.