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Intelligent Restroom Design
The right elements can promote cleanliness, operating efficiency — and customer loyalty
It pays for retail management to take a good look at their restrooms.
A recent national survey about public hand-washing behavior reveals that restrooms represent a powerhouse of customer perception and influence. According to the survey conducted by Bradley Corporation, 73% of consumers believe a bad rest-room indicates poor management of a business.
In addition:
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Black Friday Weekend Recap
By Ike Boruchow, analyst, Sterne Agee, New York
This year, Black Friday gave us a taste of what to expect for the remainder of the holiday selling season: intense competition, deep discounts, and choppy mall traffic. Earlier store openings drove heavy traffic, which dissipated and then bounced through the day.