Retail

I’m sure I don’t need to tell any retailers out there that consumers are adopting mobile technology at a breakneck pace and integrating it into every part of their lives, including shopping. And while the retail industry generally understands that mobile technology CAN add significant value to both the customer experience and their own bottom line, it may not exactly know HOW or WHY this is the case.

By Douglas H. Meal, David T. Cohen, and Lisa L. Rachlin, Ropes & Gray LLP

Retailers, like all businesses, constantly seek to learn more about their customers in order to serve them better. In Tyler v. Michaels Stores, however, the Massachusetts Supreme Judicial Court recently ruled that a simple step taken by many retailers to help achieve this goal – collecting the ZIP codes of their customers at the point of sale – can in some circumstances violate Massachusetts’ consumer protection statute.
   

Von Maur got its start like many of its department store peers: An immigrant with an American dream opened a downtown store, customers came, they shopped, the brand took hold and took off.

In the case of the midwestern upscale department store banner Von Maur, the dreamer was German immigrant J.H.C. Petersen, who opened a downtown storefront in Davenport, Iowa, in 1872. He and his sons grew the business and sold it nearly a half-century later to a partnership that included two Austrian brothers -- C.J. and Cable von Maur, whose family gained full ownership by 1937.

Los Angeles – Guess Inc. is appointing Sharleen Ernster Lazear as chief design officer. Lazear will oversee all product categories for the Guess and Marciano brands and report to CEO Paul Marciano.

She previously served in senior merchandising and design roles for Victoria’s Secret for 13 years, most recently as executive VP of design.

Woonsocket, R.I. -- CVS Caremark Corp.’s first-quarter earnings rose a better-than-expected 23% as new generic drugs and demand for flu medications helped the company’s profitability. The chain narrowed its 2013 guidance to reflect higher-than-expected performance.

For the first quarter, CVS earned $956 million, up from $776 million in last year's quarter.   

Companywide revenue slipped 0.1% to $30.76 billion, but exceeded the $30.36 billion that Wall Street expected.

New York -- Walmart is emphasizing e-commerce for growth, said Neil Ashe, the chain’s president and CEO of global e-commerce, said during an investor presentation Wednesday morning.

 

By Garrick Brown, research director, Terranomics

Austin, Texas — Specialty golf retailer Golfsmith International has promoted Eli Getson to executive VP, general merchandising manager. In his new role, Getson will be responsible for all North American merchandising activity across the company's U.S. Golfsmith stores, Canadian Golf Town stores and e-commerce channels for both brands.