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The Value Matrix
At a time of year when much of the retail news we hear focuses on receipts and holiday sales performance, I can’t help thinking that the notion of value has become synonymous with price — and only price. You can make the argument that price has nearly hijacked the whole definition of value. Why is that, exactly? Should retailers be paying closer and more systematic attention to how they articulate (and how customers perceive) the value of their brand?
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Online satisfaction improved at Target
An annual holiday e-retail satisfaction report produced by analytic's firm ForeSee showed considerable improvement at Target this year following a challenging 2011.
Amazon.com, LLBean.com and QVC.com were the top three retailers on ForeSee’s Annual Holiday E-Retail Satisfaction survey while Target was in the upper one third of companies analyzed.